Shipping policy
1) Free Shipping On All Orders
We proudly offer free standard shipping on every order—no minimums, no hidden fees. The price you see at checkout is the price you pay.
2) Processing Time
Most orders are processed within 1–2 business days. You’ll receive an order confirmation right away and a tracking email as soon as your parcel is handed to the carrier.
3) Delivery Timeframes
Typical delivery windows after dispatch are:
• United States: 5–10 business days
• Canada, UK, EU: 6–12 business days
• Australia, New Zealand: 6–12 business days
• Rest of World: 7–15 business days
These are estimates; local carrier capacity, weather, or peak seasons may add extra days.
4) Tracking & Updates
A tracking link is emailed to you after shipment. It can take 24–48 hours to display the first scan. If tracking seems stuck for more than 3 business days, contact us and we’ll check directly with the carrier.
5) Address Accuracy
Please double-check your shipping address at checkout. If you spot an error, reach out within 12 hours of ordering. Once an order is fulfilled, we’re unable to redirect it. Orders returned due to an incorrect or incomplete address can be reshipped once corrected.
6) Partial Shipments
To deliver faster, we may ship items separately. You’ll receive individual tracking numbers for each package at no extra cost.
7) Customs, Duties & Import Taxes
Most orders arrive without additional fees, but some countries may assess duties or taxes. These charges, if any, are set by your local authorities and are the responsibility of the recipient.
8) Delays & Peak Seasons
During holidays, sales, or severe weather events, processing and transit times may extend. We monitor all shipments and work closely with carriers to keep things moving.
9) Lost, Stolen, or Damaged Parcels
If your tracking shows “delivered” but you can’t locate the package, please check with household members and neighbors first, then contact us within 7 days. If an item arrives damaged, email us photos of the packaging and product so we can resolve it quickly with a replacement or refund where applicable.
10) Order Changes & Cancellations
We can modify or cancel an order if it hasn’t entered fulfillment yet. Once a label is created, changes aren’t possible. Message us promptly for the best chance of adjustment.
11) Countries We Ship To
We ship to most countries worldwide except where carrier service is unavailable or restricted. If checkout doesn’t show your location, contact us and we’ll try to help.
12) Need Help
We’re here to help with any shipping questions or special requests.
Email: support@embedlayer.com
Response window: 24–48 hours on business days